It's well known that effective conflict management is perhaps the key "human" factor in quality improvement:

First, employees must possess the core competencies for managing costly* workplace conflict.

Second, the relationships between employees must reflect cooperativeness, collaborativeness, and the willingness to expend discretionary effort for the benefit of co-workers.

How does MTI's training produce these outcomes?

The three content modules contained in the Certification Conference establish the core competencies.

Our strategic approach to implementing these core competencies results in a high-performing workforce in which quality is a primary value.

Results are measurable by use of the Dana Conflict Assessment Instruments. Use this formula to calculate the return-on-investment (ROI) of conflict management training.

Registration options for quality-related professionals:

Quality Improvement specialists may elect the Train-the-Professional (Track 3) registration option.

Managers with supervisory responsibilities may elect the Train-the-Manager (Track 2) registration option. See the management team discount.

Technical and non-supervisory employees may also attend.

Internal training professionals and external HRD consultants may elect the Train-the-Trainer (Track 1) option to become certified to deliver the training in their organizations or for their clients.

Join Dr. Dana's monthly teleconference for people who are considering becoming a Certified Trainer of Managing Workplace Conflict — free and open the public. Register here to receive an announcement of the next opportunity.

* Click for complimentary access to the Dana Measure of Financial Cost of Organizational Conflict, an on-line calculator producing immediate results.

• Main page | Calendar of dates and cities | One-page printable flyer
• Track 1: Train-the-Trainer
  For internal HRD
  For external consultants who wish to join our Trainer Network
• Track 2: Train-the-Manager
  For managers and supervisors
• Track 3: Train-the-Professional
  For anyone who provides professional services
• Registration options and fees
• Register here