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Your Online Learning Leader is your "personal professor" who serves as your subject-matter resource person and coach, ensuring that you receive the support you may need to successfully complete your Certification in Managing Workplace Conflict.
Karen Black has over twenty years' experience both internal and external to organizations in the fields of conflict resolution, assessment, coaching, consulting, facilitation, and leadership development. Her experience includes working in the business, nonprofit, and education sectors.
Karen holds the degrees of Master of Arts in Conflict Management and Dispute Resolution, and Master of Science in Management, both from Baker University.
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