Certification Course in Managing Workplace Conflict

Mediation Training Institute International (MTI) is the global leader in training and certification in workplace conflict management. (Click to view today's ranking on Google.)

The mission of MTI's Certification Courses is:

These core competencies — Managerial Mediation and Self Mediation — form the foundation of strategic management of organizational conflict, which emphasizes prevention and early resolution of workplace conflict. The MTI Training System builds upon this foundation to "weave mediation into the fabric of organizations" — into its culture and its structure.

As a result, course graduates (managers and professionals alike) gain the skills and knowledge to go beyond mere training to create a "Mediating Organization" — one that optimizes the use of interest-based methods of managing differences, and minimizes the inappropriate use of power- and rights-based approaches.

Unlike other conflict training programs that focus solely on personal styles and individual-level skills, MTI's courses provide a practical, clear, blueprint for the prevention and early resolution of organizational conflict — review this strategic approach.

We invite you to visit the Conflict Management Toolbox to examine the The Dana Measure of Financial Cost of Organizational Conflict and The Dana Survey of Conflict Management Strategies. As a course graduate, you will be able to use these on-line instruments for benchmarking and reassessment to demonstrate the cost-effectiveness of your programs and services. Use this formula to calculate your return-on-investment (ROI) in conflict management training.

See current continuing education approvals for MTI's courses. Disclaimer required by HRCI: "The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit."

Each intensive two-day course includes five concurrent "tracks" that occur at the same time in the same training room. View registration options and materials provided to select the track that corresponds to your interests and professional goals. Group size is typically limited to a total of 20 registrants, which ensures an intimate learning experience with plenty of opportunity for participation and individual attention. Below is a summary of track options:

For internal HRD and similar staff who wish to train members of their organizations in the core competencies for managing workplace conflict

For external consultants who wish to be certified to conduct the world's best conflict management training for their clients, to receive superb marketing support, and to qualify as a trainer subcontractor in MTI's corporate and government contracts.

All Track 1 registrants are automatically included in the network of International Registry of Associate Consultants of the HRD200 Consulting Group, LLC, a comprehensive outsource for organizational and human resource development.

Certificate:   "Certified Trainer of Managing Workplace Conflict"

Persons interested in Trainer Certification may receive Guided Tour in 60 seconds.

For managers, supervisors, team leaders, and others who are responsible for the cooperative, productive work of others.

See the 10X ROI Money-back Guarantee for managers only.

See this option for technical, administrative, and other non-supervisory personnel.

Certificate:   "Certified Manager of Workplace Conflict"

For coaches, mediators, OD consultants, facilitators, human resource professionals, employee assistance (EAP) professionals, employee relations professionals, diversity specialists, labor union officials, attorneys, quality improvement specialists, realtors, law enforcement personnel, ombuds, college faculty, and other professionals who wish to enhance their ability to assist others when conflict arises.

Certificate:   "Certified Professional in Managing Workplace Conflict"

For current Certified Trainers who wish to refresh their skills, receive the latest upgrades in presentation aids, and to network with their colleagues.

Certificate (renewed):   "Certified Trainer of Managing Workplace Conflict"

The first day only of the conference for managers, supervisors, and team leaders to gain this core leadership competency.

Track 6:   Invitational — Details

For certain pre-qualified executives of corporate and government organizations who are invited to audit the training.