Send an email with your question(s). You will receive a personal email reply, and your question may be added to this list.

1. Are there prerequisites for becoming a Certified Trainer or Professional in Managing Workplace Conflict?
   Candidates for certification by MTI are assumed to already possess basic professional skills. Certified Trainers should be competent trainers, workshop leaders, facilitators, or educators. MTI does not evaluate candidates' credentials. Instead, candidates should objectively assess their own skills to determine that certification in workplace mediation will be an effective supplement to their existing capabilities.

2. I'm already a trainer of conflict management seminars. Why should I attend MTI's Certification Course?
   Our clients purchase our proprietary training programs. We subcontract all training engagements to members of the Network of Certified Trainers. Gaining MTI's certification as a trainer qualifies you to conduct these programs for your clients as well as to subcontract to us. We welcome your deep experience in conflict management and related subject matter.

3. I'm already a certified mediator. So, I don't need certification by MTI, right?
   MTI's Certification Courses qualify trainers to deliver seminars in managing workplace conflict. Certified mediators who do not intend to conduct training gain skills that supplement their previous training — see details here. MTI's Mediator Certification Course certifies mediators. MTI needs excellent trainers, regardless of their credentials as a mediator, to conduct our programs for corporate and government clients.

4. Must I be a mediator to become a Certified Trainer of Managing Workplace Conflict?
   No. Although many Certified Trainers are practicing professional mediators, most are not. The primary qualification to become a Certified Trainer is to be a competent trainer/presenter. You will learn the subject matter content by attending the Certification Course and meeting other criteria for certification -- see the Licensing Agreement to view all criteria.

5. How much will I be paid as a trainer in the $8 million contract with the United States government?
   Certified Trainers who subcontract to MTI in delivering training to government and corporate clients receive a daily instructional fee plus travel and per diem, depending on client requirements. Your fee is negotiated to your satisfaction prior to issuance of the trainer appointment letter.

6. I am an internal HRD professional. May I have a webpage on the MTI site?
   Yes, as long as your employment contract permits you to provide training services for organizations other than your employer. Several Certified Trainers are, indeed, internals who occasionally take a vacation day to conduct an MTI seminar.

7. Is it the rule rather than the exception that participants leave the Certification Course with certification?
   It is the rule. Indeed, by reviewing the criteria for certification described in the Licensing Agreement, you see that all requirements are met at the Conference, followed at your leisure by completion of the Managing Differences Learning Test.

8. Are there any hidden costs associated with becoming a Certified Trainer/Professional in Workplace Mediation?
   None whatsoever. The registration fee includes all services and benefits. External Certified Trainers also receive exceptional marketing support at no additional cost.

9. Do you have to be a United States citizen to work as a subcontractor under the GSA contract?
   No. Indeed, many federal agencies have facilities in nearly every country, and their employees are obligated by the federal ADR mandate just as are their counterparts in the United States. US embassies, the Immigration and Naturalization Service, and the Department of Agriculture are three examples.

10. May I see references from current Certified Trainers?
    Yes. However, to prevent being burdened by many requests, several current Certified Trainers have provided comments. See them here.

11. May I be certified as a trainer if I am not certified as a mediator?
    Yes. Indeed, the train-the-trainer registration option is designed for people who are skilled workshop presenters, facilitators, and educators. You will learn all the program content about conflict management and mediation needed to deliver the seminars.

12. Is there an additional fee to be listed on the roster of Certified Trainers to find prospective clients?
    No. All Certified Trainers are included on the searchable map at no additional cost, and will remain listed as long as they remain on "Active" status, which means you have conducted a workshop or attended a Certification Course within the previous twelve months. And, you may "refresh" at future conferences any time you wish by registering for Track 4.

13. How much demand is there for Certified Trainers?
    The number of client engagements (for external Certified Trainers) varies widely depending on several factors. Presentation skills (resulting in repeat business and referrals by previous clients), extent of existing client network, networking abilities, and time devoted to marketing are contributors to staying busy as a consultant. MTI provides truly exceptional marketing support, which can compensate for some shortcomings in the factors just listed. Further, the materials (instructor manual, participant workbooks, the PowerPoint, and the video), the instructional design, and the practical value of the skills learned by participants are world-class quality. These attributes help the program to "sell itself." Once Certified Trainers gain some experience, they are eligible to subcontract to MTI in its service contracts of the MTI Training System with corporate and government clients.

14. Does the registration fee include hotel?
    The fee includes tuition, all course materials (including ten sets of participant materials for Track 1 registrants), and certification. The fee does not include the cost of lodging, travel, or incidentals.

15. Does MTI offer financial aid?
    We do not provide need-based financial aid. However there are some discount options that may be of help. Registrants from Canada and Europe are offered special discounts.

16. I am an in-house human resources professional. I'm looking for practical training in mediation with hands-on skills, not just lecture on theory or the value of mediation. Is this program right for me?
    As a Track 3 (Train-the-Professional) registrant, you will learn how to perform Managerial Mediation in your role as an HR professional. The instructional design results in acquisition of the actual capability of performing Managerial Mediation; theory is limited to the knowledge necessary to perform the skills.

17. I am a trainer looking for some program materials to add to my existing courses. Will I be able to extract information that I want from your workbooks and PowerPoint file, and to use portions of your video?
    No. These resources are copyrighted and may not be used without special permission. Please review the page titled Copyright Violation and Its Remedy.