90% of all companies are owned and managed by small groups of individuals who are members of the same family group, or have organized the company around the principles of family dynamics. In other words, in virtually every organization, nothing is just business, it's personal. Emotions, often including those that result in conflict, play an ever increasing role in the enterprise and the lives of the owners, managers, stakeholders, vendors, and employees.

The key difference between a successful business that prospers and one that founders and ceases to exist is often the ability to manage the differences in the complex relationships between and among these individuals.

Managers in privately held and family-owned and operated businesses know that the emotional cost of conflict has a very real financial component. Getting along to keep the company focused on mutually defined objectives will help them overcome many if not most external competition. You and your company will be better off if you become Certified in Managing Workplace Conflict.

Coaches, financial planners, and consultants should know that the single most leverageable issue, the one thing that will help them empower their clients and motivate them to action is the creation and maintenance of an atmosphere of shared goals for the future. When individuals are willing to compromise for the good of the whole - the organization, the family, the owners, the employees, and the surrounding network are better for it. By becoming Certified in Managing Workplace Conflict you can play a vital role in the process. And you will be rewarded for it financially and personally.

Those who supervise the work of others will benefit by choosing the Train-the-Manager (Track 2) option. You'll receive the Coaching Video and many other resources (see links below). Learn how to initiate a problem-solving dialogue with a co-worker, brother, sister, uncle, or other relative to interrupt the "retaliatory cycle" and allow cooperation to replace costly* conflict — so often an elusive goal in the uniquely emotional atmosphere of a family business.

The Train-the-Professional (Track 3) option is recommended for family business coaches, consultants, and others who provide services to family businesses.

* Click for complimentary access to the Dana Measure of Financial Cost of Organizational Conflict, an on-line calculator producing immediate results. Estimate your financial return on investment in conflict management training.

• Main page | Calendar of dates and cities | One-page printable flyer
• Track 1: Train-the-Trainer
  For internal HRD, employee development personnel
  For external consultants who wish to join our Network
• Track 2: Train-the-Manager
  For owners and managers of family owned and operated enterprises
• Track 3: Train-the-Professional
  For human resource staff, consultants, accountants, business advisors, and other internal and external professionals who serve family businesses
• Registration options and fees
• Register here

Can't attend? Or need to train many employees at low cost? Consider using web-based training. Or train your entire team in one hour in your conference room for one low fee by joining an upcoming audioseminar.