Transition times between course segments may be adjusted to meet the needs of the group. Early departure is discouraged; should such be necessary, please advise the instructor in advance.

Day 1:

   8:30am: Check in, receive program materials, orientation, introductions

   8:45am: Module 1: Necessary Knowledge ^{1 2}

Building a foundation for taking effective action

Introducing the Mediation Map one-page application aid (PDF)

   12:00: Lunch*

   1:15pm: Module 3: Third Party Resolutions ²

Managerial Mediation: A core workplace competency for managers, supervisors, and team leaders

   5:00pm: Adjourn for the day

   Evening: Networking dinner groups (optional)

NOTE: Attending Day 1 only is a registration option (Track 5) of the Certification Course, and is one of the courses contained in MTI's flexible Eight-Courses-in-One curriculum, which includes 1-day, 2-day, 3-day, and 5-day courses in the same place at the same time.

Day 2:

   8:30am: Module 2: Successful Conflict Conversations ^{1 2}

Self Mediation: A core workplace competency for every organization member

   12:00: Lunch*

   1:15pm: Preventive Mediation

Four "Rules of Engagement" that stop conflict before it starts

   1:30pm: Weaving Mediation into the Fabric of Organizations³

Beyond skills: The strategic management of organizational conflict

Beyond training: A blueprint for creating a Mediating Organization

   3:30pm: Action plans for application of new skills

   3:45pm: Course evaluation; distribution of certificates

   4:00pm: Course ends

NOTE: The 2-day Certification Course with Trainer Certification options is contained in MTI's flexible Eight-Courses-in-One curriculum, which includes 1-day, 2-day, and 5-day courses in the same place at the same time.

¹  Modules 1 and 2 of the Managing Differences Seminar constitute the Self-as-Mediator Seminar
²  Modules 1 and 3 (Module 2 optional) of the Managing Differences Seminar constitute the Manager-as-Mediator Seminar
³  A PowerPoint-supported presentation that each registrant will receive.

*  Lunch is on your own. Information will be provided regarding dining options. Optional luncheon networking groups will be coordinated.