Day 1:

At some conference venues a continental breakfast will be provided at 8:00am. Your confirmation letter will contain details.

   8:30am: Check in, receive program materials, orientation, introductions

   8:45am: The Managing Differences Seminar (Module 1) ^{1 2}

Necessary Knowledge

Your mental map for effective action

   12:00: Lunch*

   1:15pm: The Managing Differences Seminar (Module 2) ^{1 2}

Successful Conflict Conversations

Self Mediation: A core workplace competency for every organization member

   5:00pm: Adjourn for the day

   Evening: Networking dinner groups (optional)

Day 2:

At some conference venues a continental breakfast will be provided at 8:00am. Your confirmation letter will contain details.

   8:30am: The Managing Differences Seminar (Module 3) ²

Third Party Resolutions

Managerial Mediation: A core workplace competency for managers, supervisors, and team leaders

   12:00: Lunch*

   1:15pm: The Managing Differences Seminar (Module 3a)

Preventive Mediation

Four "Rules of Engagement" that stop conflict before it starts

   1:30pm: Strategic Management of Organizational Conflict

Weaving Mediation into the Fabric of Organizations³

Beyond training: A blueprint for creating a Mediating Organization

   2:30pm: Break-out sessions

Tracks 1 and 4: Certified Trainers
    ~ Practitioner knowledge base: Discussion of issues of instructional design, training technique, and underlying behavioral theory to enhance Certified Trainers' effectiveness.
    ~ Support services for MTI Certified Trainers

Track 2: Certified Managers
    ~ Facilitated discussion of practical applications of conference learnings to participants' organizational settings and managerial challenges within industry groups. Grupo opcional de gerentes hispánicos.

Track 3: Certified Professionals
    ~ Facilitated discussion of practical applications of conference learnings to participants' professional roles and services. Subgroups will focus on specific professional applications, such as HR, ER, coaching, mediation, EAP, legal, and others that are represented in the conference. Grupo opcional de profesionales hispánicos.

   3:30pm: Reports from break-out sessions; action plans

   3:45pm: Conference evaluation; distribution of certificates

   4:00pm: Conference ends

¹  Modules 1 and 2 of the Managing Differences Seminar constitute the Self-as-Mediator Seminar
²  Modules 1, 2, and 3 of the Managing Differences Seminar constitute the Manager-as-Mediator Seminar
³  A PowerPoint-supported presentation that each registrant will receive.

*  Lunch is on your own. Information will be provided regarding dining options. Optional luncheon networking groups will be coordinated.