Instructor-led seminars
Gain the core competencies for managing workplace conflict.
For managers:
How to Mediate Employee Conflict
For all employees:
How to Resolve Conflict with Others
For internal HRD:
Train-the-trainer   |   Online
For in-house delivery by:
Certified Trainers near you

Computer-based Training — Learn more
Self-paced instructorless learning on CD with web-based testing and reporting, with HRD options.

Webinars — Learn more
Your entire team can gain essential knowledge in your conference room in one hour for one low fee.

Expert Mediator Training — Learn more
Expert-level skills and methods for resolution of employee disputes and the prevention of litigation. Available in-house for as few as four participants (usually human resources and employee relations professionals).

Organizational assessment — Learn more
Measure the cost and forms of conflict in your organization with
The Dana Measure of Financial Cost of Organizational Conflict
The Dana Survey of Conflict Management Strategies
Click either title for free preview.

Conflict Management Toolbox — Learn more
Free resources of immediate practical value for measuring the costs and forms of organizational conflict
Get the tools

The mission of Mediation Training Institute International ^® (MTI) is "to be a value-adding resource for identifying and removing the hidden costs and business risks caused by adversarial practices within organizations."

MTI is the sole-source provider of the core competencies for managing workplace conflict. Drawing upon our global network of Certified Trainers, we serve businesses and government organizations throughout the United States, Canada, and the world, including corporations, US Federal agencies, state and local governments, as well as health-care, non-profit, family business, and numerous other sectors.

Going beyond training, MTI helps clients strategically manage conflict to improve organizational effectiveness and profitability.

Visit our Conflict Management Toolbox to view the Dana Measure of Financial Cost of Organizational Conflict, the Dana Diagnostic Survey of Conflict Management Strategies, and the Executive Overview of Strategic Conflict Management (PowerPoint).

Sometimes, an organization's biggest problem is not conflict. HRD200 Consulting Group, LLC, is a comprehensive outsource for organizational and human resource development that draws upon the extensive range of specializations of our worldwide network of over 1000 Certified Trainers and Associate Consultants to provide excellent training and consulting services in areas beyond conflict management.

MTI is owned and operated by Dana Mediation Institute, Inc. The word mark "Mediation Training Institute International" and the MTI logo design mark are registered in the U.S. Patent and Trademark Office.