Edited by Melissa Zarda. See other bibliographies.
Contributors: Jennifer Lostowski

Copyright restriction: The contents of this bibliography may not be placed on other websites, but links from other websites may be directed to this page. Hardcopies of this page may be printed for academic purposes.

• Baskerville, Dawn M. (May 1993). How do you manage conflict? Black Enterprise.

This article provides managers with the "Conflict Styles Questionnaire" by Bil and Cher Holton (1992) to assess how they handle conflict. Five styles are described, each suitable for different personalities and situations. Once a manager learns his style, it should be tested for employee response and may need to be altered depending on the situation and reaction.

• Tidd, S. T. & Friedman, R. A. (2002). Conflict Style and Coping With Role Conflict: An extension of the uncertainty model of work stress. International Journal of Conflict Management, Vol. 13, p236

This article explores the relationship between work place uncertainty, role conflict and employees' approach to conflict management. Uncertainty was revealed to be one of the most common causes of conflict and job stress. The study showed that employees who have a proactive approach to conflict management could deal better with high role conflict or uncertainty in their jobs.