Participants in Certification Conferences gain skills, tools, and qualifications for resolving, managing, and preventing costly* workplace conflict.

* Click for complimentary access to the Dana Measure of Financial Cost of Organizational Conflict, an on-line calculator producing immediate results. Also compute the financial return-on-investment in conflict management training.

Copyright restriction: The contents of this bibliography may not be placed on other websites, but links from other websites may be directed to this page. Hardcopies of this page may be printed for academic purposes.

• Bedman, W.L. From Litigation to ADR: Brown and Root’s Experience. Dispute Resolution Journal, Oct.-Dec., 1995, pp 8-14.

• Blake, R. and Mouton, J. S. Solving Costly Organizational Conflicts: Achieving Intergroup Trust, Cooperation, and Teamwork. San Francisco: Jossey Bass, 1984

• Bingham, L.A. Mediating Employment Disputes: Perceptions of Redress at the United States Postal Service. Review of Public Personnel Administration, Spring 1997, pp 20-30.

• Brett, J. M., Goldberg, S. B and Ury, W. L. Managing Conflict: The Strategy of Dispute System Design. Business Week Executive Briefing Service, Vol 6 1994.

• Cavenagh, T. Business Dispute Resolution: Best Practices, System Design & Case Management, 1999

• Costantino, C. A., and Merchant, C. S. Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations. San Francisco: Jossey Bass, 1996.

• Cutcher-Gershenfeld, J. and Kochan, T. A. Dispute Resolution and Team-Based Work Systems. In S. E. Gleason (ed.) Workplace Dispute Resolution: Directions for the Twenty-First Century. East Lansing: Michigan State University Press, 1997, pp 107-127.

• Dana, D., Conflict Resolution: Mediation Tools for Everyday Worklife, New York: McGraw-Hill, 2001

• Dana, D., Managing Differences: How to Build Better Relationships at Work and Home, (4^th Ed.). MTI Publications, 2005.

• Dunlop, J. T., and Zack, A. M. Mediation and Arbitration of Employment Disputes. San Francisco: Jossey Bass, 1997.

• Ewing, D. W. Justice on the Job: Resolving Grievances in the Non-Union Workplace. Boston: Harvard Business School Press, 1989.

• Furtado, T. Why an Organizational Ombudsman? What an Organization’s Management Might Want to Know. Dallas: Ombudsman Association, 1996

• Galdin, M. and Pino, E. W. Neutrality: What an Organizational Ombudsman Might Want to Know. Dallas: Ombudsman Association, 1997.

• Goldberg, S. B Grievance Mediation: A Successful Alternative to Labor Arbitration. Negotiation Journal, 1989, 5(1), 9-15.

• Goldberg, S. B and Brett, J. M. Getting, Spending, and Losing Power in Dispute System Design. Negotiation Journal, 1991, 7(2), 119-121.

• Goldberg, S. B and Brett, J. M., and Ury, W. L. Designing an Effective Dispute Resolution System. Negotiation Journal, 1988, 4(4), 413-431.

• Hawley, R. A. Mediation and Arbitration in the Non-Union Workplace. In Sochynsky, Y. and Baird, M. (Ed’s) California ADR Practice Guide. Colorado Springs: Shepard’s/McGraw Hill, 1994.

• Howard, C.L. and Gulluni, M. A. The Ombuds Confidentiality Privilege: Theory and Mechanics. Dallas: Ombudsman Association, 1996.

• Hutchins, R. L. Reprisal, Retaliation, and Redress: What an Organization’s Management Might Want to Know. Dallas: Ombudsman Association, 1996.

• Kandel. W. L. and Frummer, S.L. The Corporate Ombudsman and Employment Law: Maintaining the Confidentiality of Communications. Employee Relations L. J., Spring 1994, 19(4), 587-602.

• Kolb, D. M. How Existing Procedures Shape Alternatives. Journal of Dispute Resolution, 1989.

• Lipsky, D. B., and Seeber, R. L. The Use of ADR in U.S. Corporations. (Executive Summary.) Ithaca, N.Y.: Cornell/PERC Institute on Conflict Resolution and Price Waterhouse LLP, 1997.

• Lynch, Q.C., J. Labour Management System Design - The RCMPExperience. Canadian Arbitration and Mediation Journal, 1997, Vol 6, No. 1, 7-9.

• Manring, N. J. Dispute System Design and the U.S. Forest Service. Negotiation Journal, 1993, 9(1), 13-21.

• McDermott, E. P. with Berkeley, A. E. Alternative Dispute Resolution in the Workplace: Concepts and Techniques for Human Resource Executives and their Counsel. Westport: Quorum Books, 1996.

• McDowell, D. S. Alternative Dispute Resolution Techniques: Options and Guidelines to Meet Your Company’s Needs. Washington D.C.: Employment Policy Foundation, 1993.

• Murray, J. S. Designing a Disputing System for Central City and its Schools. Negotiation Journal, 1989, 3(4), 365-372.

• Murray, J. S Dispute System Design, Power, and Prevention. Negotiation Journal, 1990, 4(1), 105-108.

• Phillips, D. T. The Price Tag of Turnover. Personnel Journal, Dec. 1990, p 58.

• Rowe, M. P. People Who Feel Harassed Need a Complaint System for both Formal and Informal Options. Negotiation Journal, 1990a, 6(2), 164-165.

• Rowe, M. P. Helping People Help Themselves: An ADR Option for Interpersonal Conflict Negotiation Journal, 1990b, 6(3), 239-248.

• Rowe, M. P. The Ombudsman’s Role in a Dispute Resolution System. Negotiation Journal, 1991, 7(4), 353-362.

• Rowe, M. P. Options, Functions and Skills: What an Organizational Ombudsman Might Want to Know. Negotiation Journal, 1995, 11(2), 103-114.

• Rowe, M. P. Dispute Resolution in the Non-Union Environment: An Evolution Toward Integrated Systems for Conflict Management? In S. E. Gleason (ed.) Workplace Dispute Resolution: Directions for the Twenty-First Century. East Lansing: Michigan State University Press, 1997.

• Sheppard, B. H., Lewicki, R. J., and Milton, J. W. Organizational Justice: The Search for Fairness in the Workplace. New York: MacMillan, 1992.

• Slaikeu, K. A. Designing Dispute Resolution Systems in the Health Care Industry. Negotiation Journal, 1989, 5(4), 395-400.

• Slaikeu, K. A. Conflict Management: Essential Skills for Health Care Managers. Journal of Health Care Material Management, Nov.-Dec.1992, pp 36-48

• Slaikeu, K. A., and Hasson, R. H. Controlling the Costs of Conflict: How to Design a System for Your Organization. San Francisco: Jossey Bass, 1998.

• Slaikeu, K. A., and Hasson, R. H. Not Necessarily Mediation: The Use of Convening Clauses in Dispute System Design. Negotiation Journal, 1992, 8(4), 331-337.

• Simons, T. Practitioners of a New Profession. Negotiation Journal, 1989, 3(4), 401-405.

• Stitt, A.J. Alternative Dispute Resolution for Organizations: How to design a system for effective conflict resolution. John Wily and Sons, 1998.

• Stuci, H. U. How Mortorola Measures Economic Benefits of ADR. Alternatives to the High Costs of Litigation. CPR Institute for Dispute Resolution, 1996, 14 (7), 91.

• Ury, W. L., Brett, J. M., and Goldberg, S. B. Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict. San Francisco: Jossey Bass, 1988.

• U.S. General Accounting Office. Employment Discrimination: Most Private Sector Employers Use Alternative Dispute Resolution. U.S. General Accounting Office/HEHS-150, July 1995.

• U.S. General Accounting Office. Alternative Dispute Resolution: Employers Experiences with ADR in the Workplace. U.S. General Accounting Office, B-274297, Aug. 1997.

• Weise, R. H. The ADR Program at Motorola. Negotiation Journal, 1989, 5(4), 381-394.

• Westin, A. F., and Feliu, A. G. Resolving Employment Disputes Without Litigation. Washington, D.C. Bureau of National Affairs, 1998.

• Ziegenfuss, J.T. Jr., Rowe, M., and Munzenrider, R. F. Corporate Ombudsman: Functions, Case Loads, Approaches, and Outcomes. Journal of Health and Human Resources Administration, 15(3), 1993, 261-280.

• Zinsser, J. W. Employment Dispute Resolution Systems: Experience Grows, But Some Questions Persist. Negotiation Journal, 1996, 12(2), 151-165.