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Go to MTI home Prevention and Early Resolution of Workplace Conflict
“Unmanaged conflict is the largest reducible cost in organizations today,
and the least recognized.“ — Dan Dana (quoted 1988, 2010)

Established in 1985, MTI is the foremost provider of training, certification,
and consulting in workplace conflict management and mediation. 		Click for more info about training without traveling
 
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Dan Dana, the Conflict Doctor

On-line
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 Click to go to KC Institute Equivalent to attending an MTI Certification Conference in Managing Workplace Conflict — Learn more
When it doesn't make sense to fly there
For managers and professionals, with Trainer Certification option. 		Training without traveling

Conflict Management and the Role of Listening

Bibliographic references are currently being researched.