The material below is extracted from the password-controlled Certified Trainer Support Directory, which contains over 100 pages of resources for the successful marketing and delivery of MTI's seminars.

A similar procedure may be applied by other registrants — see registration options.

Perhaps the most compelling offer a Certified Trainer (CT) can make to a prospective internal or external client is to prove the return-on-investment of training in managing workplace conflict (internal CTs may offer this assessment as well as externals).

You may offer, at no additional cost to the client or to you, to create a client account where members of the organization may anonymously complete the Dana Measure of Financial Cost of Organizational Conflict and/or the Dana Survey of Conflict Management Strategies before receiving training, and again after training. The difference in the average cost of conflict between the benchmark and the reassessment demonstrates that the perceived severity, and cost, of conflict has diminished.

How to do it:

1. Invite key decision-makers to review the benchmarking instruments at the Conflict Management Toolbox.
   
   
2. Design your respondent sampling method (i.e., which individuals will be invited to complete the on-line instruments) in concert with key decision-makers. The respondent population (which may, and should, exceed the number of seminar participants) should be at least 100 persons whose experience of workplace conflict can reasonably be expected to be impacted by the skills gained by seminar participants. There is no maximum number of respondents. If reassessment is also desired (it is optional), the same or equivalent respondent population should be identified in order to ensure a statistically reliable comparison of resulting numbers.
   
   
3. Design your respondent solicitation method (i.e., how to communicate to respondents the purpose and procedures for the assessment, and to request their participation) in concert with key decision-makers — e.g., what is the deadline date for completion, is participation voluntary or involuntary, will it be sent by email or other means, will the sender be you or a client official, etc. It is recommended that all respondents be assured that they will receive aggregate results, and that their own results will be anonymous. Part of the communication (presumably by email) will include instructions such as:

1. Go to http://www.mediationworks.com/client/
2. Enter User Name = USERID (case sensitive)
3. Enter Password = PASSWORD (case sensitive)
4. Click "Benchmarking tools" in the left-hand panel.
5. Access and complete each of the two instruments (the cost calculator and the conflict survey) via the links at the bottom of that page.
6. Record your individual results (which are anonymous and so cannot be revealed to anyone but you) for comparison with aggregate results (which will be reported to you at a later time).

4. At the time that you order participant resources, send to mti@mediationworks.com the following information:

1. Name of organization
2. Approximate number of individuals who will be completing the instruments (minimum 100, no maximum)
3. Start and end dates of the benchmarking period (at least two weeks)
4. Start and end dates of the reassessment period (at least two weeks, starting from 30 to 60 days after completion of training), if any

5. MTI will create a client account with user id and password, and will send that information to you.
   
   
6. At the end of the benchmarking period, MTI will send to you the aggregate results of the instruments, which you may forward to your client for distribution to respondents.
   
   
7. A similar procedure will be followed at the end of the reassessment period (if applicable).

You may supplement your conflict management training with additional coaching and consulting services, perhaps resembling the steps of the MTI Training System, as desired. Once your client recognizes the negative impact of unmanaged conflict, and the return-on-investment in strategic conflict management, you may find greater demand for your services.