ࡱ> gfP (   $Costs of conflict Zhttp://www.mediationworks.com/dmi/toolbox.htm 6Conflict Management ToolboxZhttp://www.mediationworks.com/dmi/toolbox.htm .resources for academicsZhttp://www.mediationworks.com/mti/acadres.htm ,dmi@mediationworks.com:mailto:dmi@mediationworks.com/ 0LDArial%[(0(z[ 0 @ .  @n?" dd@  @@`` @8T>       0AA DBFo<6*VM<@ʚ;ʚ;g4HdHd@z[ 0ppp@ <4ddddl 0h%[ <4BdBdl< 00___PPT10 ~___PPT9`  ?  %O  = )Resolving conflicts in higher education (*) <6*               /    ` 33` Sf3f` 33g` f` www3PP` ZXdbmo` \ғ3y`Ӣ` 3f3ff` 3f3FKf` hk]wwwfܹ` ff>>\`Y{ff` R>&- {p_/̴>?" dd@,|?" dd@   " @ ` n?" dd@   @@``PR    @ ` ` p>>K0 6(  f"   s *<6*#"  ppf"   s *#"     T d[d#"  P  *(2x"  <od#"    f  s *#" `pj  s *lg[#" ` Mediation Training Institute International " www.mediationworks.com0Hh-DB&DB1H  0޽h ? 3380___PPT10._W Default Design 0 zr( (  ( ( 0[ P   [ P*   ( 0[    [ R*  d ( c $ ?  [ ( 0|[  0 [ RClick to edit Master text styles Second level Third level Fourth level Fifth level!     S ( 6[ _P  [ P*   ( 6[ _  [ R*  H ( 0޽h ? 3380___PPT10.Db\<K0 ;3,(  , , <X[s '{Resolving Conflicts in Higher Education Prepared by Bonnie Leonhardt, Ph.D., S.P.H.R. 2006 by Bonnie Leonhardt. \)R ) <6*6DB&DBDB,< + H , 0޽h ? 33___PPT10i.Dbf+D=' = @B + K0 @w(    6 "`` `@     0( 0  l Multiple stakeholder groups: students, faculty, staff, administration, Deans, chairs, governing Boards, community members. Faculty governance issues Autonomy of disciplines in multiversities Tradition of keeping a harmonious front.:S!<6*0 <6*r!<6*<6*,  <  _+Factors contributing to conflict potential:,,H  0޽h ? 33___PPT10i._pS+D=' = @B + K0  P(    <' "`` `@ qConflict management strategies 6  <6*$<6*$v  0-{ p  f Move from smaller institutions with shared values to multiversities with diverse values created new conflict management strategy:  divide and isolate (Veysey, 1965). Conflicts have increased as money to isolate differing views as dried up and as societal conflicts are taken up by academics. `T!<6*\ <6*R!1 !<6*3<6*,6\H  0޽h ? 33___PPT10i._@o:+D=' = @B + K0 ``(    <A "`` `@ BFailures of  Divide and Isolate 6"  <6*$<6*$  0Eh   8 Most academic institutions have formal mechanisms to handle disputes within groups: faculty grievances, student/student disputes, staff grievances. Many institutions are now grappling with conflicts that span traditional boundaries: faculty/staff conflict, town/gown conflict, student/ faculty conflict. ^M!K K!U  <6*8<6*H  0޽h ? 33___PPT10i._5}+D=' = @B + K0 pR(    <X "`^ `> BFew organizations have informal mechanisms for conflict resolution(CB <6*$  0g 0   As one administrator put it  the Board doesn t want to hear about it unless it s a grievance. Management at the Dean and chair level is often untrained in resolving disputes with or between subordinates. Costs of conflict are not recognized. nT! I!( (! <6*<6*U 0H  0޽h ? 33___PPT10i._px-+D=' = @B + K0  0(      <dp "`0 ` e!Results of unrecognized conflicts("! <6*$  0Pq{ p  7 Conflicts grow until they disrupt the delivery of services, cause absence or turnover, create long-lasting animosity, and even lead to inefficient restructuring (divide and isolate). By the time the conflict is referred to a formal dispute resolution process, much of the cost is already incurred. ^O!p U!#  <6*7<6*H  0޽h ? 33___PPT10i._,+D=' = @B +W K0 VN$(  $ $ <ȃ "`` `@ e!Resolving conflict early pays off("! <6*$ $ 0tq   g Costs of faculty search have increased. Student retention problems are costly. Hostile disputes that erupt into litigation or public discussion are damaging to reputation. Conflict limits collaboration and program integration. ^) }! 9! <6*<6*H $ 0޽h ? 33___PPT10i._+D=' = @B +A K0 @80P(  P P <$[ "`` `@ TMore information( <6*$ P 0[q  b<Visit the Conflict Management Toolbox for free access to assessment instruments. More resources for academics. Staff development and other services to institutions of higher education are available from: Dana Mediation Institute, Inc. Mediation Training Institute International dmi@mediationworks.com 888.222.32718q <6*q<6*<6*: 2 U 0 % U 0Wn U 0/H P 0޽h ? 33___PPT10i._+D=' = @B +  0 4(  4X 4 C (   [ 4 S ,[( 0  [  H 4 0޽h ? 3380___PPT10.n`l  0 8(  8X 8 C (    8 S 0#( 0    H 8 0޽h ? 3380___PPT10.n   0 <(  <X < C (    < S  ?( 0    H < 0޽h ? 3380___PPT10.n   0 @(  @X @ C (    @ S T( 0    H @ 0޽h ? 3380___PPT10.n   0 D(  DX D C (    D S  n( 0    H D 0޽h ? 3380___PPT10.n   0 H(  HX H C (    H S ( 0    H H 0޽h ? 3380___PPT10.n   0  L(  LX L C (    L S ( 0    H L 0޽h ? 3380___PPT10.n  0 @T((  T^ T S (    T c $̜( 0    H T 0޽h ? 3380___PPT10.n rT X 2"#<).381BEDYFmHJLN<P? 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