1. Click the e-mail button to the left of each item of interest. This creates an outgoing message in your e-mail program.
2. Send the e-mail. You may briefly describe your interest in this item, if you wish, although this is not necessary to receive the requested document.
3. The document will be automatically and immediately delivered to the e-mail address from which you sent the request, usually within 60 seconds. (Corporate intranets may prevent or delay delivery, as do some browser-based e-mail services. Try re-sending if the document does not arrive in five minutes.)

Conflict Management Toolbox for corporate and government employees offers more free resources of immediate practical value.

Free on-line teleconferences are held on several of the topics listed here. Subscribe to The MTI Monthly newsletter to receive a once-per-month schedule of events.

	Measuring the Financial Cost of Organizational Conflict A self-administered instrument for demonstrating the bottom-line impact of strategic management of workplace conflict  |   Details  |   Other languages  |   Corporate managers and internal HRD professionals may request the on-line calculator.
	Trainer Certification in Managing Workplace Conflict A guided tour to help you decide whether to become a Certified Trainer  |  Details.
	Managing Conflict in Government Workplaces Bart Davis describes the problems unique to government workplaces, and proposes a simple, practical solution.
	Productivity Tools for Today's Workplace Describes how conflict erodes productivity.
	Coaching in Workplace Mediation Describes a four-phase process for enabling clients to use simple mediation tools to resolve workplace conflicts  |  Certification for coaches
	Using the MBTI in Workplace Mediation By Stacy Desai
	Managing Cultural Differences A chapter of Managing Differences
	Mediating Disability Issues: Reasonable Accommodation Disputes in the Workplace by Debra Vitali Dupree
	Managing Conflict in the Family Business by Wayne Messick
	How to Facilitate a Discussion Group A short course in how to help people learn using the discussion group technique, designed primarily for people who are not professional trainers
	Artículos en español Los medios alternativos de resolución de conflictos; La conciliación y la mediación: Metodos eficaces de solucionar conflictos; El gerente mediador disminuye las perdidas en la empresa; otros, por Oscar Franco

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