View this summary page listing all eight registration options (Courses A through H).

Day 1 only: Managerial Mediation

• Workbook Module 1: Necessary Knowledge
• Workbook Module 3: Third-Party Resolutions
• Sourcebook: Managing Differences, o la edición española si está pedido
• Downloadable audio edition of Managing Differences — listen to Introduction and Chapter 1 now (free to the public)
• Quick-reference card: Managerial Mediation
• One complimentary organizational assessment using the Dana Measure of Financial Cost of Organizational Conflict and the Dana Survey of Conflict Management Strategies ($500 value)
Certificate (Track 5): Certificate of Attendance

Days 1 and 2 only: Managing Workplace Conflict

• Workbook Module 2: Successful Conflict Conversations
• Quick-reference card: Self Mediation
• Quick-reference card: Preventive Mediation
• PowerPoint presentation: Uncovering the Hidden Costs of Conflict
• Coaching video — view coaching video launch pad
• Unrestricted use of the MTI Assessment Instruments — free pubic access via the Conflict Management Toolbox
• Certificate (Track 2): Certified Manager of Workplace Conflict
• Certificate (Track 3): Certified Professional in Managing Workplace Conflict

• Instructor Manual for Managing Workplace Conflict
• CD containing PowerPoint and video files for Managing Workplace Conflict
• Sourcebook: Conflict Resolution: Mediation Tools for Everyday Worklife
• PowerPoint presentation: Strategic Management of Organizational Conflict
• Pre-paid order for ten sets of participant resources ($950 value)
• Inclusion in MTI's Global Network of Certified Trainers, with delivery and marketing support resources — request password
• Certificate: Certified Trainer of Workplace Conflict

View this detailed list of participant resources for the Certification Course in Managing Workplace Conflict, which comprises the first two days of the Workplace Mediator Certification Course.

All 5 days: Workplace Mediator Certification (5-day course)

• Workplace Mediator Resource Manual
• Inclusion and free webpage in MTI's Directory of Certified Mediators — does not expire
• Certificate: Certified Workplace Mediator

Trainer Certification for internal HRD professionals — All materials listed above plus:

• Instructor Manual for Professional Workplace Mediation
• CD containing PowerPoint files for Professional Workplace Mediation
• Certificate: Certified Trainer of Workplace Mediation