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DAY 1: Monday |
| 8:00 |
Check in, receive resource materials |
| 8:30 |
Introductions
• Materials & learning methods
• Goals: Short-term and Long-term
• Schedule for the Week
• Skills for Speaking & Listening GHOST & POWER
• Building a Learning Community - let's get acquainted - Activity
• Expectations & Reservations Activity
• Course Objectives |
| 9:30 |
Break (estimated) |
| 10:15 |
What is Mediation?
• Conflict & Mediation Theory: Jig Saw Reading Activity
• What is Mediation?
• Qualities of an Effective Mediator
• The Continuum of Conflict Resolution Strategies - Video
• Dealing with Conflict Activity |
| 12:00 |
Lunch* |
| 1:15 |
Necessary Knowledge: The Psychology & Physiology of Conflict
• Signs of Conflict Wrong Reflexes
• Flight or Fight Strategies for Conflict Resolution
• Mediation: a better strategy
• The Retaliatory Cycle
• The Forces of Harmony & Inhibitory Reflex
• The Conciliatory Cycle
• The Conflict Mountain & Breakthrough
• The Cost of Conflict Why it matters to organizations
• Overview of MTI Mediation Model Facilitative Approach
• Pre-Mediation
• Mediation: A facilitated dialogue
• Process, Content & Emotion
• The Essential Process of Mediation: a dynamic model
• Transition Statements |
| 2:45 |
Break (estimated) |
| 3:00 |
Demonstration of the MTI 5-Stage Model
• 5-Stage Model - Observation
• The Role of Coaching: Two Stars and a Wish
• Practicing Stage One - Activity
• Case Building for Role Play - Activity |
5:00 |
Review of Day, Debrief and Reflection - Activity
Home work assignments |
DAY 2: Tuesday |
8:00 |
Welcome and Review
• Parking Lot Activity
• Case Building for Role Play what issues are suitable for mediation Activity
• Essential beliefs for resolving conflict |
9:45 |
Break (estimated) |
10:00 |
Dealing with Conflict Instrument Activity |
11:00 |
A Mediator's Checklist
• Personal characteristics
• Process for Constructive Feedback: two stars and a wish
Communication in Conflict - Activity
• Communication Skills for Mediator
• Non-Verbal Communication GONE - Activity
• The Art of Active Listening
• From No to Yes Video
• Positions & Issues |
12:00 |
Lunch* |
1:15 |
Stage Two Identify the Issues
• Transition Statements
• The Role of Mediator & Mental Map
• Using the Flip Chart Bringing the emotional issues out of the darkness of silence into the openness of light |
|
2:30 |
Break (estimated) |
|
2:45 |
Practice of Stages One & Two |
|
4:15 |
Debrief Parallel Mediators Review of Issues from Like Role Plays |
|
5:00 |
Debrief of the Day and Reflection
Homework Assignment |
DAY 3: Wednesday |
|
8:00 |
Welcome and Review / Parking Lot |
|
8:15 |
Provincial Court - Video |
|
8:30 |
Revisit Stages One & Two Intro and Identify the Issues
Demonstration |
|
9:30 |
Break (estimated) |
|
9:45 |
Role Play & Practice Stages One & Two
• Active Listening
• GHOST
• EMPOWER |
|
11:45 |
Reconvene & Debrief |
|
12:00 |
Lunch* |
|
1:15 |
Stage Three Explore the Interests
• Transition Statement & Mental Map
• Probe for Interests
• Emotional Interests & Underlying Needs
• Shifting from Positions to Interests
• The Conflict Mountain & Forces of Harmony
• Conciliatory Gestures
• Summary Goal Statements |
|
2:45 |
Break (estimated) |
|
3:00 |
Stages Two & Three Role Play & Practice |
|
4:00 |
Large Group Debrief Preparation for the Evening Demonstration |
|
4:15 |
Debrief of the Day and Reflection |
|
4:30 |
Conclude Day Three |
5:00 7:00 pm Observation of a mediation, demonstrated by a local professional mediator
|
DAY 4: Thursday |
|
8:00 |
Welcome and Review of Live Demonstration:
• Similarities & Differences
• Model vs. Style |
|
8:30 |
Resolving Difficult Situations Video
• Identifying Issues, Uncovering Interests 3 Scenarios |
|
9:30 |
Stage Four Generate Options to Meet the Interests |
|
10:00 |
Break (estimated) |
|
10:15 |
Stages 3 & 4 Role Play & Practice |
|
12:15 |
Lunch* |
|
1:30 |
Debrief Stage 4 |
|
1:45 |
Stage 5 Reach Agreement and Practice |
|
2:45 |
Break (estimated) |
|
3:00 |
Stages 4-5 Role Play & Practice |
|
5:00 |
Large Group Debrief
• Preparation for Day 5 Full Mediation / New groups & coaches |
DAY 5: Friday |
8:00 |
Welcome and Debrief |
8:15 |
Key Concepts Reviewed
Demonstration of 5-Stage Model |
9:30 |
Break (estimated) |
9:45 |
Practice Group #1 |
11:00 |
Practice Group #2 |
12:00 |
Lunch* |
1:15 |
Practice Group #3 |
2:15 |
Break (estimated) |
|
2:30 |
Practice Group #4 |
|
3:30 |
Debrief Large Group with Coaches |
|
3:45 |
Review Mediation Documents and Professional Standards |
|
4:00 |
Action Plan |
|
4:15 |
Ethical Standards
Getting Experience MTI Mediation Level 2 |
|
4:30 |
Certificates for Completion of Level 1 and Celebrating the Learning |
|
5:00 |
PROGRAM CONCLUDES |
* Lunch each day is "on your own." Information will be provided regarding dining options. Optional luncheon networking groups will be coordinated.
Times may be adjusted to meet the needs of the group. Early departures are discouraged; should such be necessary, please advise the instructor in advance.
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