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DAY 1: Monday |
| 8:00 |
Check in, receive resource materials |
| 8:30 |
Introductions
Materials & learning methods
Goals: Short-term and Long-term
Schedule for the Week
Skills for Speaking & Listening GHOST & POWER
Building a Learning Community - let's get acquainted - Activity
Expectations & Reservations Activity
Course Objectives |
| 9:30 |
Break (estimated) |
| 10:15 |
What is Mediation?
Conflict & Mediation Theory: Jig Saw Reading Activity
What is Mediation?
Qualities of an Effective Mediator
The Continuum of Conflict Resolution Strategies - Video
Dealing with Conflict Activity |
| 12:00 |
Lunch* |
| 1:15 |
Necessary Knowledge: The Psychology & Physiology of Conflict
Signs of Conflict Wrong Reflexes
Flight or Fight Strategies for Conflict Resolution
Mediation: a better strategy
The Retaliatory Cycle
The Forces of Harmony & Inhibitory Reflex
The Conciliatory Cycle
The Conflict Mountain & Breakthrough
The Cost of Conflict Why it matters to organizations
Overview of MTI Mediation Model Facilitative Approach
Pre-Mediation
Mediation: A facilitated dialogue
Process, Content & Emotion
The Essential Process of Mediation: a dynamic model
Transition Statements |
| 2:45 |
Break (estimated) |
| 3:00 |
Demonstration of the MTI 5-Stage Model
5-Stage Model - Observation
The Role of Coaching: Two Stars and a Wish
Practicing Stage One - Activity
Case Building for Role Play - Activity |
5:00 |
Review of Day, Debrief and Reflection - Activity
Home work assignments |
DAY 2: Tuesday |
8:00 |
Welcome and Review
Parking Lot Activity
Case Building for Role Play what issues are suitable for mediation Activity
Essential beliefs for resolving conflict |
9:45 |
Break (estimated) |
10:00 |
Dealing with Conflict Instrument Activity |
11:00 |
A Mediator's Checklist
Personal characteristics
Process for Constructive Feedback: two stars and a wish
Communication in Conflict - Activity
Communication Skills for Mediator
Non-Verbal Communication GONE - Activity
The Art of Active Listening
From No to Yes Video
Positions & Issues |
12:00 |
Lunch* |
1:15 |
Stage Two Identify the Issues
Transition Statements
The Role of Mediator & Mental Map
Using the Flip Chart Bringing the emotional issues out of the darkness of silence into the openness of light |
|
2:30 |
Break (estimated) |
|
2:45 |
Practice of Stages One & Two |
|
4:15 |
Debrief Parallel Mediators Review of Issues from Like Role Plays |
|
5:00 |
Debrief of the Day and Reflection
Homework Assignment |
DAY 3: Wednesday |
|
8:00 |
Welcome and Review / Parking Lot |
|
8:15 |
Provincial Court - Video |
|
8:30 |
Revisit Stages One & Two Intro and Identify the Issues
Demonstration |
|
9:30 |
Break (estimated) |
|
9:45 |
Role Play & Practice Stages One & Two
Active Listening
GHOST
EMPOWER |
|
11:45 |
Reconvene & Debrief |
|
12:00 |
Lunch* |
|
1:15 |
Stage Three Explore the Interests
Transition Statement & Mental Map
Probe for Interests
Emotional Interests & Underlying Needs
Shifting from Positions to Interests
The Conflict Mountain & Forces of Harmony
Conciliatory Gestures
Summary Goal Statements |
|
2:45 |
Break (estimated) |
|
3:00 |
Stages Two & Three Role Play & Practice |
|
4:00 |
Large Group Debrief Preparation for the Evening Demonstration |
|
4:15 |
Debrief of the Day and Reflection |
|
4:30 |
Conclude Day Three |
5:00 7:00 pm Observation of a mediation, demonstrated by a local professional mediator
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DAY 4: Thursday |
|
8:00 |
Welcome and Review of Live Demonstration:
Similarities & Differences
Model vs. Style |
|
8:30 |
Resolving Difficult Situations Video
Identifying Issues, Uncovering Interests 3 Scenarios |
|
9:30 |
Stage Four Generate Options to Meet the Interests |
|
10:00 |
Break (estimated) |
|
10:15 |
Stages 3 & 4 Role Play & Practice |
|
12:15 |
Lunch* |
|
1:30 |
Debrief Stage 4 |
|
1:45 |
Stage 5 Reach Agreement and Practice |
|
2:45 |
Break (estimated) |
|
3:00 |
Stages 4-5 Role Play & Practice |
|
5:00 |
Large Group Debrief
Preparation for Day 5 Full Mediation / New groups & coaches |
DAY 5: Friday |
8:00 |
Welcome and Debrief |
8:15 |
Key Concepts Reviewed
Demonstration of 5-Stage Model |
9:30 |
Break (estimated) |
9:45 |
Practice Group #1 |
11:00 |
Practice Group #2 |
12:00 |
Lunch* |
1:15 |
Practice Group #3 |
2:15 |
Break (estimated) |
|
2:30 |
Practice Group #4 |
|
3:30 |
Debrief Large Group with Coaches |
|
3:45 |
Review Mediation Documents and Professional Standards |
|
4:00 |
Action Plan |
|
4:15 |
Ethical Standards
Getting Experience MTI Mediation Level 2 |
|
4:30 |
Certificates for Completion of Level 1 and Celebrating the Learning |
|
5:00 |
PROGRAM CONCLUDES |
* Lunch each day is "on your own." Information will be provided regarding dining options. Optional luncheon networking groups will be coordinated.
Times may be adjusted to meet the needs of the group. Early departures are discouraged; should such be necessary, please advise the instructor in advance.
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