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DAY 1: Monday
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| 8:00 |
Check in, receive resource materials |
| 8:30 |
PULSE Concepts: Learn and understand the PULSE Frame for mediated conversations. PULSE Concepts is a thorough introduction to a comprehensive coherent communication skill set which will enable you to become an effective mediator.
Module 1: Prepare for the Learning — How will the learning be structured?
• Course Purpose
• Course Process
• Course Protocol and introductions
• Course Goals and Objectives
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| 9:30 |
Break (estimated) |
| 10:15 |
Module 2: Uncover the PULSE Frame — What is mediation?
• Jigsaw reading activity: PULSE Conversations for Change, by Nancy Love
• Video: The PULSE Mediated Conversation
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| 12:00 |
Lunch* |
| 1:15 |
Module 3: Uncover PULSE Process — How does mediation work?
• Three aspects of Communication and Conversation
• Forces at Work in Conversation, from Managing Differences, by Dan Dana
• Cycles of Perception
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| 2:45 |
Break (estimated) |
| 3:00 |
Module 4: Uncover PULSE Response with the Enneagram — Why does mediation work?
• Body, Head, and Heart types
• Conflict Styles: the Conflict Continuum
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|
5:00 |
Conclude Day One |
DAY 2: Tuesday |
8:00 |
Module 5: Uncover PULSE Content — How do mediators think?
• Assumptions of PULSE Mediated Conversations: The influence of Appreciative Inquiry
• The Ladder of Inference: unraveling perceptions
• The Process and Frame for Mediation: a dynamic conversation
• The Script for Mediation
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9:45 |
Break (estimated) |
10:00 |
• Factors to Consider in Mediation: when is it appropriate? |
12:00 |
Lunch* |
1:15 |
Module 6: Learn Skills for Changing Perceptions
• "Gone" Exercise: self-awareness in listening
• GHOST: A protocol for effective speaking and listening
• HEART: Skills for Reflective Listening
• POWER: Skills for Active Listening
• Stay the Course: Five Skills to Steer the Conversation
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|
2:30 |
Break (estimated) |
|
2:45 |
• PULSE Language Skills Activity: A Presentation of Skills
• Connecting Skills and the Enneagram: Body, Head, and Heart language
• Video: The Art of Active Listening
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5:00 |
Conclude Day Two |
DAY 3: Wednesday |
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8:00 |
PULSE Mediation Practice: PULSE Practice is the opportunity to learn through practice each stage of the PULSE Mediated Conversations Frame. You will gain an understanding of the intention of each stage of the PULSE Frame and the confidence to use the skills immediately.
Module 1: Prepare for the Learning — How will the practice proceed?
• Purpose, Process, Protocol
• Uncover what is known about the PULSE Frame
GHOST, HEART, POWER: review the skills for effective speaking and listening
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|
9:30 |
Break (estimated) |
|
9:45 |
Module 2: Learn how to Prepare for the Mediated Conversation through Practice
• How will the Conversation Proceed?
• The Conversation Map: Prepare — Who is talking to whom?
• PULSE CPR: Content Process, Response for the Prepare Stage
• Practice Prepare in groups with coaches
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|
12:00 |
Lunch* |
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1:15 |
Module 3: Learn how to Uncover the Circumstance through Practice
• What is the Circumstance?
• The Conversation Map: Uncover — Who is talking to whom?
• PULSE CPR: Content, Process, Response for the Uncover Stage
• Practice Uncover in groups with coaches
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|
2:45 |
Break (estimated) |
|
3:00 |
Module 4: Learn how to use the POWER tool to Reframe through Practice
• TAXI Exercise: Practicing the skills for effective speaking and listening
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|
5:00 |
Conclude Day Three |
DAY 4: Thursday |
|
8:00 |
Module 5: Learn How to Learn the Significance and identify criteria for resolution through Practice
• Why is the Circumstance Significant? Where is the rub?
• Shifting from Positions to Criteria: Identifying criteria for a better future
• Using a Summary Goal Statement
• The Conversation Map: Learn — Who is talking to whom?
• PULSE CPR for the Learn Stage
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|
10:00 |
Break (estimated) |
|
10:15 |
• Practice Learn in groups with coaches |
|
12:15 |
Lunch* |
|
1:30 |
Module 6: Learn How to Search and Explain through Practice
• What if and What next?
• Brainstorm Activity
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|
2:45 |
Break (estimated) |
|
3:00 |
• Writing the Plan Activity
• The Conversation Map: Search and Explain -- Who is talking to who?
• PULSE CPR in Search and Explain
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|
5:00 |
Conclude Day Four |
DAY 5: Friday |
8:00 |
Module 7: Putting it all together
• Practice Prepare, Uncover, Learn, Search, and Explain in groups with coaches
• Debrief in large group with coaches
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12:00 |
Lunch and Breaks for Day 5 will be at the discretion of groups and coaches
|
8:00 |
Module 8: Search Applications for the PULSE Conversation
• Explain in writing a plan of action based on the learning
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|
3:30 |
Groups reconvene at 3:30 for debrief and final activities |
|
5:00 |
Program concludes |
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* Lunch each day is "on your own." Information will be provided regarding dining options. Optional luncheon networking groups will be coordinated.
Times may be adjusted to meet the needs of the group. Early departures are discouraged; should such be necessary, please advise the instructor in advance.
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