Please note: MTI's GSA contract will expire July 31, 2010, due to decreased demand for conflict management and mediation training in federal agencies. However, MTI will continue to offer the "best customer" discounts described below for in-house training, as well as federal employee discounts for open-enrollment Certification Conferences in Managing Workplace Conflict and Professional Mediator Certification Courses.

Schedule for Management, Organization and Business Improvements Services (MOBIS)
Federal Supply Group 874 Class 8742
Contract Number: GS-10F-0328K
Contract Period: 08/01/2000 through 07/31/2010

Mediation Training Institute International is owned and operated by Dana Mediation Institute, Inc.

Dana Mediation Institute, Inc.
5700 West 79th Street
Prairie Village, KS 66208-4604
(913) 432-2888 | Toll-free: (888) 222-3271 | Fax (913) 273-0089
Email: mti@mediationworks.com
Dept of Defense CAGE Code:  1J1P3
D-U-N-S Number:   043412415
A Vietnam veteran owned and operated small business

Contents (click or scroll down)

Managing Workplace Conflict
1. Introduction and overview
2. Seminar materials for participants attending instructor-led courses
3. Instructors of inhouse seminars
4. Pricing (inhouse instructor-led delivery)

Options
5. Inhouse trainer certification *
6. Open-enrollment conference (may require travel) *
7. Conference trainer certification (may require travel) *
8. Online trainer certification (no travel) *
9. Computer-based learning (self-study, no travel) *

Mediating Workplace Conflict (Mediator Certification) *
10. Introduction and overview
11. Course materials
12. Instructors
13. Pricing

200 More Training Topics *
14. Introduction and overview
15. Pricing

* A contract modification is being requested to include this item within the scope of services.

MTI has developed a three-module training program that establishes the core competencies for managing workplace conflict for managers and other employees. Each module is delivered in a half-day of classroom instruction:

Module 1:  Necessary Knowledge

Creating a "mental map" to take effective action

Module 2:  Successful Conflict Conversations

Self-mediation, a core workplace competency for every employee

Module 3:  Third-party Resolutions

Managerial Mediation, a core leadership competency for every manager

Modules 1 and 2 combined constitute the one-day seminar, How to Resolve Conflict with Others — Printable one-page PDF overview

Modules 1 and 3 combined (Module 2 is optional) constitute the seminar How to Mediate Employee Conflict — Printable one-page PDF overview

Click seminar titles for complete descriptions.

Use of Managerial Mediation and Self Mediation can prevent up to 90% of workplace conflicts from escalating into grievances, EEO complaints, and other formal disputes.

"Conflict Doctor" Daniel Dana, Ph.D., has developed these simple, proven Alternative Dispute Resolution (ADR) methods during a career spanning 30 years dedicated to the prevention and early resolution of workplace conflicts. They are taught in colleges, universities, and businesses worldwide, including the Maxwell School of Public Administration at Syracuse University.

Each participant who attends an instructor-led course (in-house or conference venue) receives the following materials:

Module 1: Necessary Knowledge

• Workbook: A 38-page participant resource for classroom activities and reference document
• Sourcebook: Managing Differences: How to Build Better Relationships at Work and Home (4th Edition, 2005) by Daniel Dana.
• Unlimited personal access to the Dana Measure of Financial Cost of Organizational Conflict, an on-line instrument for assessing the hidden cost of workplace conflicts (public access via the Conflict Management Toolbox)

Module 2: Successful Conflict Conversations

• Workbook: A 38-page step-by-step individualized guide for implementing Self Mediation on the job
• Quick-reference Card: A business-card size card summarizing the 4-step Self Mediation technique for easy reference when conflicts arise
• Case studies: Based on actual workplace conflicts, customized to maximize relevance to participants' organization.

Module 3: Third Party Resolutions

• Workbook: A 48-page step-by-step individualized guide for implementing Managerial Mediation on the job
• Quick-reference Card: A business-card size card summarizing the 5-step Managerial Mediation technique for easy reference when conflicts arise
• Case studies: Based on actual workplace conflicts, customized to maximize relevance to participants' organization.

Certified Trainers of Managing Workplace Conflict are located throughout the United States and abroad.

How to Resolve Conflict with Others (Self Mediation): One day
  Base price per participant:
    Module 1: Necessary Knowledge: $81.69
    Module 2: Successful Conflict Conversations: $54.46
  Total seminar cost per participant: $136.15 (minimum 12 participants)
  Volume discount (over 24 participants): $1633.80 plus $76.50 per participant

How to Mediate Employee Conflict (Managerial Mediation): One day
  Base price per participant:
    Module 1: Necessary Knowledge: $81.69
    Module 3: Third Party Resolutions: $54.46
  Total seminar cost per participant: $136.15 (minimum 12 participants)
  Volume discount (over 24 participants): $1633.80 plus $76.50 per participant

How to Mediate Workplace Conflict (Managing Differences): Two days
  Base price per participant:
    Module 1: Necessary Knowledge: $81.69
    Module 2: Successful Conflict Conversations: $54.46
    Module 3: Third Party Resolutions: $95.31
      Includes extended skill-practice, integration, and application
  Total seminar cost per participant: $231.46 (minimum 12 participants)
  Volume discount (over 24 participants): $2777.52 plus $106.25 per participant

One or more qualified participants may become certified to deliver How to Resolve Conflict with Others and How to Mediate Employee Conflict to other employees of the agency hosting an instructor-led two-day format, which contains all three modules described above. View complete description of Trainer Certification and an inhouse train-the-trainer overview.

Pricing ($50 discount off commercial corporating price):
   $450 per Certified Trainer additional to participant pricing (see below)

Individual employees may gain these core workplace competencies by attending a Certification Conference in Managing Workplace Conflict and selecting either the Track 2: Managers or Track 3: Professionals registration option, as desired. View calendar of cities and dates.

Pricing ($50 discount off commercial corporate price):
   $645 prior to 30 days before conference date
   $695 within 30 days of conference date

Qualified individuals may become certified to deliver How to Resolve Conflict with Others and How to Mediate Employee Conflict to other employees of the agency by attending a Certification Conference in Managing Workplace Conflict and selecting the Track 1: Certified Trainer registration option. View calendar of cities and dates.

Pricing ($100 discount off commercial corporate price):
   $895 prior to 30 days before conference date
   $995 within 30 days of conference date

Qualified individuals may become certified to deliver How to Resolve Conflict with Others and How to Mediate Employee Conflict to other employees of the agency by completing study by online instructional methds that do not require attendance of an instructor-led presentation. View full description.

Pricing:   $895 ($100 discount off commercial corporate price)

MTI's computer-based course, Managing Workplace Conflict, is an instructorless self-paced learning program that contains all the informationa; content normally presented in an instructor-led course. Facilitated skill practice by role-plays and other means can be added by use of these HRD options.

Pricing:
   1 - 9 users: $98 each
   10 - 49 users: $82 each
   50 - 99 users: $79 each
   100 - 499 users: $75 each
   500 - 999 users: $37,000 total

10. Introduction and overview

Mediation Training Institute International, the premier provider of mediation training worldwide, offers workplace mediation training for government agency professionals who are responsible for effective resolution of workplace disputes and prevention of litigation. Training is available as customizable in-house and open-enrollment courses.

View this extensive course description. Print this one-page flyer (PDF).

"Dealing effectively with conflict in the workplace has become a critical function in public and private organizations. Employers and employees are increasingly turning towards mediation to avoid costly and time-consuming litigation. Mediation has been successfully applied to many types of workplace disputes, including grievances, EEO complaints, superior / subordinate problems, and peer conflicts."

11. Course materials

View this PDF document describing the extensive learning and support materials received by each participant.

12. Instructors

Nancy Love, PhD, is the lead instructor and primary course developer. Other Senior Mediation Instructors include Debra Dupree, Marjorie Munroe, Carol Steen, and Steve Critchley.

13. Pricing

Inhouse delivery

$6650 for first four participants (5% discount off corporate pricing)

$1350 each for fifth through twelfth participant

$900 each for thirteenth through twentieth participant

Open-enrollment course registration

$1895 (early, more than 30 days prior to course date; $100 discount off non-government registration fee)

$2395 (regular, less than 30 days prior to course date; $100 discount off non-government registration fee)

14. Introduction and overview

By subcontracting agreement with the HRD200 Consulting Group, LLC, MTI is able to offer training in over 200 additional topics.

15. Pricing

$1900 per day (5% discount off the lowest corporate rate)

Request a proposal and price quote for your training requirements.