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Prevention and Early Resolution of Workplace Conflict
"Unmanaged conflict is the largest reducible cost in organizations today,
and the least recognized."
— Dan Dana (quoted 1988, 2008)
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In her role as Registrar, Karin helps registrants in MTI's public training and certification programs become enrolled, arrange payment, and receive venue confirmation.

In her role as Customer Fulfillment Manager, she helps clients, customers, and Certified Trainers receive MTI's materials and other products to support their training programs.