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Prevention and Early Resolution of Workplace Conflict
“Unmanaged conflict is the largest reducible cost in organizations today,
and the least recognized.“
— Dan Dana (quoted 1988 ... 2014)

Established in 1985, MTI is the foremost provider of training, certification,
licensing, and consulting in workplace conflict management and mediation.
1-727-864-7528

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Dan Dana photo

Daniel Dana, PhD
President & Director of Program Development (retired)

NOTE: Dan Dana has retired from MTI

The originator of Managerial Mediation (in 1979), the elegantly simple Self Mediation communication tool, the powerful 7 Nudges Past Impasse method of professional mediation, and the practical Mediation Map (PDF) application aid, Dan Dana is internationally recognized as one of today's most influential innovators and practitioners of consensus-building communication methods for organizations.

MTI's Workplace Mediator Certification Course enables attendees to acquire invaluable professional competencies distilled from Dr. Dana's dedicated 35-year career as a practitioner, author, scholar, and educator focused exclusively on mediation of workplace conflict.

Holding the PhD in psychology, Dan served for several years as a professor of organizational behavior at the University of Hartford (Connecticut) Graduate School of Business, and has held faculty appointments at Syracuse University's Summer Institute on Conflict Resolution (Maxwell School) and at several other institutions.

As Founding President of the Mediation Training Institute International, Dr. Dana seeks to expand global awareness and use of non-adversarial methods for managing human differences — in the workplace and beyond. He has been an invited lecturer at institutions on six continents, and is the author of Managing Differences, the sourcebook of MTI's seminars published worldwide in six languages, and Conflict Resolution: Mediation Tools for Everyday Worklife, a featured publication of McGraw-Hill's Briefcase Books series.