Why Computer-Based Training?
Some reasons why organizations choose computer-based training instead of instructor-led classroom training to develop employees' skills:
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Cost
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Much less expensive. You don't pay for the services of an instructor.
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Consistency
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Every employee receives exactly the same instructional content. Variability in instructors' styles and presentation abilities can affect consistency of learning received in the classroom.
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Flexible scheduling
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Each employee can participate in training at any time, anywhere — even while away from the workplace. And, there's no risk of disruption caused by travel delays, illnesses, and other reasons for cancellation of classroom training.
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Engaging delivery
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Managing Workplace Conflict uses information mapping, case studies, practical exercises, simulations with feedback, games (crossword puzzles), behavior modeling, audio, short video clips, quizzes, and tests. These delivery methods create an active learning environment for the adult learner and ensures that all types of learners (visual, auditory, and kinesthetic) acquire new knowledge, skills, and attitudes.
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Application support
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Learners are able to print a job aid (PDF) after completing the final test of each course.
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Online instrumentation
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Learners are provided unlimited personal access to the Dana Conflict Assessment Instruments: The Dana Measure of Financial Cost of Organizational Conflict, and the Dana Survey of Conflict Management Strategies.
Organizational customers who purchase the course for a minimum of ten employees are given access to the use of these instruments for a wide range of comparative organizational assessments.
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