What do I do when I receive the CD?

1. Insert the CD into the CD-ROM drive.
2. PC users: This program works best with the Internet Explorer browser version 5 or above.
          Select a training module from the course menu.
    MacIntosh users:
          a.  Click the CD icon.
          b.  Click the CDContents folder.
          c.  Click the CourseMenu.htm file.

Do I need a special program to view the videos that are in the learning program?

You will need Quicktime Version 6.5 (a free download) to view the videos. Click here now if you need to download and install it.

Microsoft Internet Explorer is blocking content. What should I do?

First of all, be assured that none of the scripts used in this program access data on your computer. These are used merely to display content. Furthermore, these programs do not use "cookies" or spyware that write information onto your computer.

Internet Explorer displays this message:
      "To help protect your security, Internet Explorer has restricted this file from showing active content that could access your computer. Click here for options..."

Click for options, and select "Allow Blocked Content..."

The Security Warning dialog box appears, which states:
     "Allowing active content such as script and ActiveX controls can be useful, but active content might also harm your computer. Are you sure you want to let this file run active content?"

Click "Yes" to ensure program contents display correctly.

I use Mozilla. Will the training program work for me?

At this time, the program does not support use of the Mozilla browser. If your organization uses Mozilla, and would like to place a sizable order, contact us.

If you encounter other technical difficulties, let us know by email at cbt@mediationworks.com. We'll provide a solution.