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Frequently Asked Questions
Is the same information contained in the computer-based course as is taught in the instructor-led seminars?
Yes, the core content is the same. The primary difference between CBT and classroom instruction is the mode of learning. Classroom instruction includes live group interaction, discovery exercises, opportunities for questions and discussion with a Certified Trainer, and coached skill-practice activities. These learning modes cannot be replicated in CBT. However, CBT does include engaging puzzles, games, quizzes, exercises, and other activities that make individual self-paced learning effective and enjoyable. Combining CBT with other instructional media magnifies its impact.
How is the computer-based course delivered?
It is delivered on a CD. All course materials including videos, downloadable PDF worksheets, and exercises are included on the CD. The tests are located on a secure Internet site and are accessed
from the CD via a button link. Be sure to follow the step-by-step directions given for each test.
How much time is required to complete the computer-based course?
Approximately three to four hours is typically required to complete each of the three modules comprising the course, depending on your individual pace.
I am responsible for employee development in my company. May I use the CBT to establish the basic knowledge and skills about conflict management, and supplement that content with role-plays and other skill-practice activities?
Absolutely! MTI encourages in-company HRD professionals to do precisely what you have in mind. Indeed, we provide resources for these kinds of supplemental learning activities on request by representatives of companies that have purchased CBT for their employees. Alternatively, you may engage any of MTI's global network of Certified Trainers to conduct only the practice-intensive on-site portions to build the core competencies of Managerial Mediation (for managers) and/or Self Mediation (for all employees). In classroom delivery mode, each module requires about four hours of live instruction.
I am the Training Manager for my company. How can I integrate CBT with other learning media to ensure maximum on-the-job application of conflict management skills?
Review the strategic options we have prepared for your consideration. Our goal is to help members of your organization gain the core competencies for managing workplace as cost-effectively as possible.
I am a manager who wants my employees to learn how to communicate better with each other. They are technicians who don't supervise other workers. So, they don't need Module 3: Third-Party Resolutions. May I purchase only modules 1 and 2?
Each CD contains all three modules. Your employees may have immediate need for only the first two modules. However, by continuing to learn about Managerial Mediation (the content of module 3), they will understand how you, their manager, are performing your role as a mediator to build teamwork in your department. And, they may be able to use mediation skills in other roles in their lives, such as parenting or leading community groups.
May my organization use MTI's assessment instruments to measure how much we have benefited by the computer-based training?
Yes. Complimentary use of the Dana Measure of Financial Cost of Organizational Conflict, and the Dana Survey of Conflict Management Strategies, is offered to organizations that train a substantial number of employees using the CBT course. Pre- and post-training measurement (benchmarking and reassessment) of estimated costs of conflict, as well as the conflict management strategies currently imbedded in the organization's culture, provide empirical, quantifiable evidence of the cost-benefit of training employees to manage conflict better. View the instruments in the Conflict Management Toolbox.
I'm concerned about the web-based testing and reporting at the end of each module. Who will see my scores?
When the course is purchased by an organization for the purpose of employee development, individual test scores may be reported to the training administrator or other authorized representative of your employer. (Students' scores are typically reported to your professor who assigned the computer-based course as a college class requirement.) The training administrator may also set minimum scores as well as the number of times you may re-take each test to reach the minimum score or to achieve your best score. Ask your training administrator how your test scores will be used.
If I complete the CBT, may I still attend a Certification Conference in Managing Workplace Conflict?
Yes. Indeed, your comprehension of the information and your acquisition of the core competencies for managing workplace conflict will be enriched by studying the material on CD first. Upon completion of a Certification Conference, you will be much better prepared to manage conflict in your workplace, assist others as you perform your professional services, or conduct classroom training yourself, depending on the registration option you select.
May I give my CD to a friend or colleague when I have completed the course?
A single-user enrollment key is assigned with each CD. Each individual is expected to have his/her own course on CD. Your on-line test scores would be overwritten by anyone using your enrollment key. Consequently, the test scores that are reported to your manager, training administrator, HRD department, or college instructor would be inaccurate.
The conflict management skills learned by the CBT may be valuable for my spouse to improve communication in our relationship. May I let him/her use my CD?
MTI encourages employees (or students) to share the CD with their spouses. (Practicing the use of conflict management skills at home enhances their application at work.) However, be sure that your spouse does not take the on-line tests, since his/her scores would overwrite yours, which may be reported to your company (or your college professor).
Will I be a certified mediator after completing the computer-based course?
No. No legitimate educational institution would claim that the skills required to provide professional mediation services can be acquired solely by CBT. The self-help mediation knowledge and skills gained in MTI's "Managing Workplace Conflict" computer-based course will enable you to effectively manage conflict with and between others in your workplace, as well as with your spouse and other important people in your personal life. If you want to gain professional mediation competencies, consider attending Mediation Training Institute's 40-hour Mediator Certification Course.