Module 1:   Necessary Knowledge:   Establishing the Core Competencies

The first course in the Managing Workplace Conflict series, Necessary Knowledge is a prerequisite to Module 2: Successful Conflict Conversations, which is in turn a prerequisite to Module 3: Third-Party Resolutions.

Goals:

1. To learn to think strategically about conflict, rather than react blindly to it.
2. To create a mental map for using the communication tools you will learn in Modules 2 and 3.

Lessons:

1. The Big Picture
2. Beyond Common Sense: The Nature of Conflict
3. Why Mediation Works: The Magic within the Method
4. Preparing to Take Action

Module 2:   Successful Conflict Conversations:   Self Mediation:   How to Resolve Conflict with Others

Learn a practical communication tool (Self Mediation) for conducting Successful Conflict Conversations -- a core workplace competency based on the insights you gained in Necessary Knowledge. Empowered with this technique, you will be able to take effective action to resolve most conflicts between yourself and others.

Goals:

1. To learn when to use Self Mediation
2. To learn how to use Self Mediation
3. To learn when not to use Self Mediation

Lessons:

1. What, When, and Why
2. How to Perform Self Mediation — video demonstration
3. Your Personal Action Plan

Module 3:   Third-Party Resolutions:   Managerial Mediation:   How to Mediate Conflicts between Others

Extend the skills you gained in the previous two modules. Learn a powerful communication tool (Managerial Mediation) to achieve Third-Party Resolutions. Effectively mediate to help others resolve their conflicts — a core competency for every supervisor, manager, team leader, and human resource specialist.

Goals:

1. To learn when to use Managerial Mediation
2. To learn how to use Managerial Mediation
3. To learn when not to use Managerial Mediation

Lessons:

1. What, When, and Why
2. How to Perform Managerial Mediation — video demonstration
3. The Key
4. Your Personal Action Plan