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Go to MTI home Prevention and Early Resolution of Workplace Conflict
“Unmanaged conflict is the largest reducible cost in organizations today,
and the least recognized.“
— Dan Dana (quoted 1988 ... 2013)

Established in 1985, MTI is the foremost provider of training, certification,
licensing, and consulting in workplace conflict management and mediation.
Click for more info about training without traveling
 
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MTI recommends NYSDRA teleseminars . . .

New York State Dispute Resolution Association (NYSDRA)
One-hour Teleseminars

Below is a list of representative topics of one-hour teleseminars offered by NYSDRA. To view current offerings, dates, and registration information, please click here.

Essential Negotiation Strategies: Your Negotiation Style with Joanne Lipo Zovic — Every negotiator has a default response when confronted with conflict. Knowing your likely first response helps you be a more conscientious negotiator. This teleseminar highlights the traits of common conflict styles. Armed with this knowledge, you'll see the strengths and weaknesses of your style. Understanding styles improves the ability to adapt to match the style to the problem and to maximize your effectiveness. Moving beyond your first response gives you more tools and tactics to reach your best outcome.

Organized Preparation: Easy Steps to Increase Negotiation Clout with Joanne Lipo Zovic — You know your best negotiated outcome, but how do you get it? At the table, the most success goes to the most prepared. Learn a clear framework to prepare for negotiation to organize ideas and establish concrete goals. This framework guides you to the table with tools that achieve the best possible outcome. You'll also learn to evaluate the negotiation process and measure its outcome. These skills improve future negotiation preparation and get the best negotiated solution.

Consulting and Coaching: New Frontiers for ADR Practitioners with Patricia Porter, LCSW — If you are an ADR practitioner and you want to expand your business to include other conflict management services then join this teleseminar to learn more about conflict management consulting and conflict coaching. Conflict coaching is truly a new frontier in the dispute resolution field. Come and discover if conflict coaching is for you and your business.

Environmental Mediation: New Innovative ADR Processes for Green Building Disputes with Peter G. Merrill — Environmental Mediation: New Innovative ADR Processes for Green Building Disputes with Peter G. Merrill Green building and remodeling is a new building technique that will require the construction ADR industry to adapt its processes and to modify their thinking as to how to handle these specialized disputes. Old ADR processes are being dusted off and further developed such as "Binding Mediation" and new and innovative processes are being conceived and developed such as "Specialized Arb-Med" to offer the least expensive and most expeditious ADR process to arrive at a final and binding resolution to the dispute. These new ADR processes can be utilized by ADR Specialists, especially mediators, as a way to expand their professional services.

Bridging Positional Gaps: Skills for Effective Collaborative Conversations with John A. Minter, Esq. — We interact daily with individuals that have different priorities and values. These differences can come to light through disputes at home or at work. Sometimes we have a compelling interest in these positional battles, while other times we can insert ourselves as a neutral. We all possess the experience and characteristics to guide these disputes to acceptable agreements; however, the best way to go about it isn't always obvious. This presentation will cover how to start these collaborative conversations, highlight the different roles and characteristics of an effective collaborator/intervener, and review the basic skills necessary to carry out this role.

Establishing and Maintaining a Personal Code of Ethics with Christen Civiletto Morris — This teleseminar is a practical training presentation designed to deepen professionalism skills. As these skills are put into practice they help develop the mindset for being a satisfied and fulfilled lawyer. This particular seminar focuses on the importance of establishing and maintaining a high bar for personal and professional conduct in law practice, and particularly in the field of ADR. It provides specific tools and techniques for building and maintaining your reputation, and for practicing with integrity. This seminar builds on concepts presented in Full Disclosure: The New Lawyer's Must-Read Career Guide, published by American Lawyer Media (2001).

Cooperative Law: A New Technique to Negotiate Cases More Successfully with Professor Lande — In this workshop, Professor John Lande, Director of the University of Missouri-Columbia’s top ranked dispute resolution program, introduces you to an innovative and sometimes controversial means of resolving cases.

Everyday Collaborative Problem Solving: The Basics of Interest-Based Conversations with Susan Woods — In this workshop, you will learn how to convert conflict into a process for learning and discovery. Make the most of negotiations by using skills to surface concerns, access information and generate mutually satisfying solutions.

Impasse is a Fallacy: Skills That Help Stuck Parties Move Forward with Lee Jay Berman — In this workshop you will learn how to see your role in mediation differently and accept responsibility for being the architect, the choreographer of the mediation. You will also discover how to think more thoroughly about your preparation and how you conduct the mediation to avoid impasse at every stage of the process.

Get Hired and Get Paid: Finding a Job in ADR with Emily Menn, Esq. — This workshop provides practical strategies to find, prepare and secure a job in the ADR field. You will also be provided with tools, resources and tips to take your ADR career to the next level.

. . . and more

Also consider MTI's online certification in managing workplace conflict, including trainer certification option.

Just because your training budget evaporated doesn't mean your training needs did . . .
Training without traveling Affordable HRD
designed with the recession in mind — low-cost, high-value, web-based, multimedia training courses that deliver vital competencies in workplace conflict management for individuals, work teams, and organizations worldwide

  • On-line certificationWhen it doesn't make sense to fly there
    Equivalent to attending an MTI Certification Course in Managing Workplace Conflict
  • Instructional webinarsTrain 100 employees for $3/each
    Extensive reproducible application aids to leverage the learning... not your grandfather's webinar!
  • Computer-based training on CDWith web-based testing and reporting
    Self-paced, cost-effective learning of the core competencies for prevention and early resolution of costly conflict at work